The hotel was in a good location, far enough away from the City so it wasn't too noisy, but close enough to walk to. It was an inviting place to spend time resting up before the next activity. The rooms didn't really resemble the pictures given online when booking and were quite old and poor-maintained, not really clean.
Rooms
5.0
The rooms were in a good location and inviting to rest up before activities.
Service
6.0
They moved us to a better apartment on the 5th floor with good views of the ocean, but were very rude about it.
Location
7.0
The location was good, close to everything, but the view from the bottom level wasn't the best.
Dining
Facilities
Arthur
United Kingdom,
May
2024
6.8/10
The hotel is ideally located close to Surfers Paradise Hub with easy access to the beach and shopping centers. While the rooms are clean and well-equipped, the soundproofing is a bit lacking, allowing noise from neighboring units. The service could benefit from renovations and a focus on cleanliness. The hotel offers tours and ticket assistance, enhancing the overall stay.
Rooms
7.0
The rooms are equipped with all necessary amenities and are clean.
Service
5.0
The service needs improvement with a focus on cleanliness and room upgrades. However, the tours and ticket assistance provided are helpful.
Location
8.0
The hotel is conveniently located in Surfers Paradise, offering a balance between access to the town and a quieter atmosphere away from the hustle and bustle.
Dining
8.0
Facilities
6.0
The facilities should be renovated and upgraded to enhance the overall guest experience.
George
United Kingdom,
May
2024
7.8/10
The hotel is conveniently located within walking distance to main shops and across from the beach, offering a nice stay with a large clean and refreshing pool. However, the room on the second floor lacked a real view of the ocean, only visible through the palm trees.
Rooms
8.0
The room was clean and quiet, providing a nice stay near the large pool. Although it was only on the second floor with limited ocean view, it was comfortable and cozy.
Service
7.0
I found the service helpful, especially with tours and ticket assistance. However, the absence of the manager and encountering some rudeness, like a noise complaint for minor background noise, was a downside.
Location
9.0
The location is excellent, just 400 metres from the main strip and a mere 100 metres from the beach. Close to shops, eateries, Cavill Ave, and convenient stores, offering great value for a weekend stay.
Dining
7.0
The dining aspect could be further detailed for a complete picture.
Facilities
8.0
The building and furnishings may appear a bit tired, but the facilities overall are satisfactory, providing a comfortable stay.
clean
limited view
Ray
United Kingdom,
January
2024
7.4/10
The hotel's best asset was by far its excellent location, just 400 meters from the main strip and a mere 100 meters from the beach. The building and furnishings may have seemed a bit tired, but it is probably the only good thing about the property. The rooms, though in need of a bigger apartment, are clean and modern with aircon in the lounge and fans in the bedrooms.
Rooms
8.0
The rooms are clean and modern with air conditioning in the lounge and fans in the bedrooms.
Service
6.0
There's not much they can do to make improvements in terms of service, except to keep cajoling owners to upgrade.
Location
9.0
The location is excellent, just a stone's throw away from shops, the beach, restaurants, and public transport.
Dining
7.0
There is an option for homemade pizza.
Facilities
7.0
The hotel's facilities are adequate but could use some updating.
great location
tired building
Robert
United Kingdom,
December
2023
7.8/10
I had a pleasant stay at this hotel. The rooms were in good condition, clean, and comfortable, resembling the pictures provided online. The service was very helpful and lovely, although there was an unexpected call-out fee that was a downside. The location was excellent, close to the beach and recreational areas.
Rooms
8.0
The rooms were in good condition, clean, and comfortable, just like the pictures online.
Service
7.0
The service was very helpful and the staff was friendly. However, there was an unexpected call-out fee that was not ideal.
Location
9.0
The location was excellent, being close to the beach and recreational areas.
Dining
8.0
Facilities
7.0
Facilities were satisfactory.
Kevin
United Kingdom,
December
2023
8.0/10
My stay at this hotel was overall pleasant. The location was excellent, just 400 meters from the main strip and only 100 meters from the beach, making it convenient for exploring. The room was spacious with a great kitchen, but unfortunately, the noise from another guest's stereo on the last night was disruptive. The hotel could do with some updating, but it was nice and patient to help us with some minor issues during our stay.
Rooms
7.0
The room was spacious and the kitchen was great, but the noisy stereo from another guest was a downside.
Service
8.0
The service was nice and patient to help us with some little troubles during our stay.
Location
8.0
The location was great, so close to shops and the beach, allowing easy access to nearby attractions.
Dining
10.0
Facilities
7.0
The hotel could do with some updating, but the facilities were generally satisfactory.
Great location
Noisy stereo
Lewis
United Kingdom,
November
2023
6.6/10
My stay at the Carlton Surfers Paradise was a mixed experience. The hotel offers stunning views overlooking the beautiful beaches of the Gold Coast, which is a huge plus. However, there were some service issues, like the reluctance to help after 5 pm. On a brighter note, we were moved to a better apartment with ocean views by the friendly Manager, which enhanced our stay. The location was convenient to access Surfers and the beach, although the property could benefit from some updates. Overall, a decent stay with both positives and negatives.
Rooms
8.0
The rooms offer beautiful views of the Gold Coast beaches.
Service
7.0
The service, especially the assistance from the Manager, was helpful and friendly.
Location
7.0
The hotel is well-located for easy access to Surfers Paradise and the beach.
Dining
5.0
Facilities
6.0
The hotel facilities are satisfactory, but could use some updates.
Great views
Service after 5 pm
John
United Kingdom,
September
2023
8.2/10
The hotel is centrally located and just one block from the beach, offering convenience for travelers with an underground car park. The rooms are super comfortable and equipped with modern amenities, but would benefit from some bathroom renovations in the main bedroom en suite. Overall, a pleasant stay with minor areas for improvement.
Rooms
8.0
The rooms were super comfortable and fitted with all the modern trimmings.
Service
9.0
The service was lovely and kind, making our stay enjoyable.
Location
9.0
The hotel's location is superb with easy access to the beach and a short walk to the center of Surfers Paradise.
Dining
7.0
No specific comment about the dining experience.
Facilities
8.0
The hotel's facilities are convenient and add to the overall comfort of the stay.
Comfortable rooms
Bathroom renovations needed
Alan
United Kingdom,
August
2023
8.4/10
The hotel is centrally located just one block from the beach and offers an underground car park. The rooms were super comfortable and fitted with all the modern trimmings, including 2 single beds and a queen bed. The service was friendly overall, although there were some issues with communication. The location is excellent, very central and close to all the main attractions. The facilities are well-maintained and convenient.
Rooms
9.0
The rooms were super comfortable and fitted with all the modern trimmings.
Service
7.0
The service was friendly overall, but there were some communication issues.
Location
9.0
The location is excellent, very central and close to all the main attractions.
Dining
8.0
Facilities
9.0
The facilities are well-maintained and convenient.
comfortable rooms
communication issues
Philip
United Kingdom,
August
2023
8.2/10
The hotel is perfectly located just across the road from the beach and provides great value for money. The rooms are clean and modern, with air conditioning in the lounge and fans in the bedrooms, but could benefit from better cleaning to match the online images. The service is friendly and helpful, although the call-out fee of $250 could be off-putting. The location is superb, offering easy access to the beach and a short walk to the center of Surfers. While the dining options are not specified, the hotel is praised for its prime location and convenience.
Rooms
8.0
The rooms are clean and modern, with air conditioning in the lounge and fans in the bedrooms.
Service
7.0
Location
9.0
The location is superb, with easy access to the beach and a short walk to the center of Surfers.
Dining
9.0
No specific comments about dining, but the hotel is praised for its amazing location.
Facilities
8.0
Facilities are not detailed but the hotel offers an underground car park which adds to its value.
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